Shipping and Returns

Shipping for Genkent Products

Free standard shipping on all orders

Standard shipping is 3-10 business day delivery (it frequently arrives sooner)

We can ship worldwide

We are unable to ship to Amazon Lockers

Return/Exchange Policy for Genkent Products

Majority of Genkent products are guaranteed FREE returns or exchanges.

 

Items eligible for return:

Must be in new condition free of scratches, cracks, dirty or marked tires, or any indication of usage.

Must be returned in original packaging (new packaging can be purchased by calling customer service)

Must have requested return authorization within 30 days of delivery. Please call or email customer support to receive your return authorizations.

Must be returned within 14 days of receiving return authorization.

Please contact us to process your return or exchange

Customer must pay cost of return freight

 

NOTE: All returns MUST have Return Authorization to be credited. Please email us at service@genkent.com to request your Return Authorization.

 

Return Shipping for Genkent Products

Return freight for shipping is the customer's responsibility unless Genkent has made a mistake. Once you have requested a Return Authorization, we can help determine the best shipping method for you.

 

Please follow all return-shipping instructions that are provided with your Return Authorization. If an item is returned to the wrong address, Genkent reserves the right to charge any additional shipping fees required for shipping the item to the correct location. Missed scheduled pick-ups with the delivery carrier may result in $10 fee per incident.

 

Cancellations for Genkent Products

We try to ship orders as fast as possible.  We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support Center ASAP.

If an order has been processed, you will have to proceed with the return as outlined above.

 

Credits

Once your return is verified, Genkent will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.

 

NOTE: If your item was defective or damaged during shipping, please call us immediately at service@genkent.com & we will arrange for the item to be replaced or repaired.